FAQ

How much does shipping cost?

Please add your required products to the cart and you will see an accurate cost at checkout.

When ordering products from Bret Contreras Strength AU (Digital Start Lab Ltd) for delivery outside of Australia you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information.

Additionally, please note that when ordering from Bret Contreras Strength AU (Digital Start Lab Ltd), you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

How long will it take for my order to arrive?

Deliveries are typically estimated to take up to 1 week for AU orders and up to 3 weeks for other destinations, except when placed during a pre-order period or if you have been notified otherwise. All timeframes provided are estimates only.

How do I track the delivery progress of my order?

After completing you purchase, you will receive an email from us to confirm that we have received your order. Once your order has shipped you will receive another email from us with your shipment confirmation. If you have chosen and paid for a tracked shipping service then the tracking information will be included in the shipping email. This will allow you to track the shipping of your order.

I placed an order with an incorrect delivery address, can I change it?

We do require the correct shipping address to register at the time of ordering for our own insurance purposes. We are not able to amend this once the items have shipped, even if you log in and make changes to your delivery address. If you do use the wrong address please notify us right away. If the item hasn't yet shipped, we can cancel the order and refund you so that you can place a new order with us showing the correct shipping address.

My country isn't listed when I check out, do you ship to my country?

If your country doesn't appear when trying to check out, please contact us and we will do our best to try and help arrange shipping. 

For customers in the UK and Europe, you can purchase at bcstrength.co.uk

For customers in the US and Canada, you can purchase at bcstrength.com

Can I cancel my order once it has been placed?

We sincerely hope that you are completely happy with your product(s), but please make a note of our cancellation policy.

1. If you, the customer, have not yet received the product and simply do not want the item, you will be refunded the original sales price minus a 25% restocking fee. If you cancel the order too late for us to cancel shipment of the product then you will be responsible for packaging and shipping costs in both directions in order to receive a refund. Item(s) must arrive at the warehouse in good, saleable condition before the refund will be given.

2. If the product arrives in good shape, has no structural defect, and is a standard product (color, dimensions, options), and you, the customer simply do not want the item, you will be refunded the original sales price minus a 25% restocking fee. You, the customer, will be responsible for packaging and shipping costs in both directions in order to receive a refund. Item(s) must arrive at the warehouse in good, saleable condition before the refund will be given.

3. If the product is used, has no defect, and you, the customer simply do not want the item, no refund will be given.

Please contact us if you wish to cancel your order or return a product.

I’ve already placed an order but it hasn’t arrived yet. If I cancel it, will I still be charged the restocking fee?

Unless you contact us within 24 hours of placing the order, your order is likely to have already been processed through our system. Once this process has begun it is not possible for us to cancel so we will need to charge you the 25% fee for restocking the item.

What happens if my product arrives damaged?

If the product arrives damaged, we will of course provide you with a replacement for the damaged parts or arrange a replacement item. Please note that since the damage will likely have arisen during shipping, we need to provide our shipping company with evidence of the damage in a timely manner. Therefore, to receive a replacement free of charge, you must contact us to report the damage within 7 days of receipt of the product and you must include photos of the damage and outside packaging. Items arriving showing any damage to the outside packaging should be signed for as "damaged". If you report any damage to us after 7 days of receiving the product, or do not provide photos of the the damaged parts and packaging, we will need to charge you for the replacement parts and the associated shipping costs.

What happens if my product fails due to a defect?

If the product arrives in good shape (no scratches, dents or defects), and later fails because of manufacturer's structural defect, contact our support team immediately, and we will repair or replace at our expense.

I received my Thruster 3.0. How do I put it together?

The assembly instructions can be viewed here.

I've received my Thruster Lite. How do I put it together?

The assembly instructions can be viewed here.

What warranties cover my BC Strength product(s)?

Thanks for your purchase from BC Strength. Please make a note of our warranty policy. Unless stated otherwise, all products are under warranty for home use only.

Our product warranties apply to products under normal use, i.e. where products have been used for their intended purpose. If you have any questions about the correct and proper use of any BC Strength products then please contact us.

Warranty periods start from the date that goods are delivered.

All upholstery and soft goods have a 90 day warranty.

All resistance bands have a 1 year warranty against breaking or manufacturing defects.

Welded frames and structures have a 2 year warranty against breaking or manufacturing defects. Additionally, the welded frames and structures of the following products are covered for commercial use: Bar products (excluding the Thruster Bar Lite), weight plates, BC T-Bell, the Thruster 2.0 and the Thruster 3.0.

Paint, plating and other cosmetic coatings are warranted to arrive in new condition. These are expected to wear over time and are not covered under any further warranty.

Should any product or part fail within the timeframes stated above then please contact us. We’ll be happy to assist you.